AutomateNexus
Veteran-Owned
BYOK Pricing
No Lock-In

Support That Fits Your Needs

You own the system. Choose how much help you want — from self-service documentation to fully managed white-glove support.

Self-ServiceFREEIncluded with infrastructureEssentials$199/month
MOST POPULAR
Professional$449/month
Premium$899/monthManaged$1,499/month
Response TimeCommunity48 hours12 hours4 hours1 hour
Email Support
Slack Channel
Health ReportsMonthlyWeeklyWeeklyDaily
Minor Updates
OptimizationWeeklyOngoingProactive
Strategy CallsQuarterlyMonthlyWeekly
Unlimited Changes
Dedicated AM

/what's included

What each tier covers

Essentials

  • Everything in Self-Service
  • Email support (48hr response)
  • Monthly health report
  • Bug fixes and minor updates

Professional

  • Everything in Essentials
  • Faster response (12hr)
  • Weekly health reports
  • Weekly optimization reviews
  • Quarterly strategy calls

Premium

  • Everything in Professional
  • Priority response (4hr)
  • Direct Slack channel
  • Ongoing optimization
  • Monthly strategy calls
  • Unlimited change requests

Managed

  • Everything in Premium
  • Emergency response (1hr)
  • Daily health monitoring
  • Proactive issue prevention
  • Weekly strategy calls
  • Dedicated account manager

/consider

What happens without support?

Self-service works fine for many businesses. But here's what you might be missing:

Slower Issue Resolution

Without priority support, issues may take longer to resolve, impacting your operations.

Missed Optimization

Without regular reviews, your AI system may not be performing at peak efficiency.

No Strategic Guidance

You miss opportunities to expand automation based on expert recommendations.

/faq

Support plan questions

Not required. Your AI system works independently. Support plans are for businesses that want faster response times, proactive optimization, or prefer to have experts handle maintenance.

Ready to add support?

Talk to us about which support level makes sense for your business.