Citizen services at mission tempo

Applications move desk to desk on paper and email. Applicants call for status because there is no other way to know, and each call interrupts the work that would answer it.

Pothole reports, trash pickup questions, permit status checks — the same dozen requests arrive hundreds of times a week, each consuming staff time that complex cases need.

Records requests mean hunting across systems, applying redactions by hand, and racing statutory deadlines with no margin for the requests that arrive next week.

Planning, Public Works, and Finance each run their own queue. Cases that cross departments stall at every boundary, and nobody owns the handoff.

Online application, automated completeness validation, routing to reviewers, deadline tracking, and applicant notifications — approval times drop by 70%.

Citizens check permit status, pay bills, request services, and get answers 24/7. Call volume drops 50%+ as routine inquiries move to self-service.

AI handles pothole reports, trash pickup issues, and noise complaints — answering questions, creating tickets, routing to the right department, and providing status updates automatically.

AI categorizes requests, locates documents across systems, applies redactions for review, and tracks statutory deadlines.

Complaint-to-resolution automation: case assignment by geography and violation type, inspection scheduling, notice generation, and follow-up monitoring.

Automated routing, shared case visibility, and coordinated approvals across Planning, Public Works, Finance, and beyond — handoffs stop being where cases die.