Question 1

What can an AI chatbot do for my Matthews business?

Accepted Answer

AI chatbots for Matthews businesses handle customer service inquiries, qualify and capture leads, book appointments, answer FAQs, process simple orders, and provide 24/7 support. They reduce response times from hours to seconds while maintaining consistent, professional interactions that represent your brand.

Question 2

How much does AI chatbot development cost in Matthews?

Accepted Answer

Our AI chatbot projects start at $2,500 for standard implementations. Complex chatbots with multiple integrations, custom training, and advanced features range from $5,000-$15,000. Our BYOK pricing model means your ongoing AI costs are 40-60% lower than traditional chatbot platforms.

Question 3

Can the chatbot be trained on my Matthews business specifics?

Accepted Answer

Yes, we train every chatbot on your specific business information, products, services, pricing, and FAQs. We can ingest your existing documentation, website content, and knowledge base to ensure the chatbot accurately represents your Matthews business and provides helpful, relevant responses.

Question 4

How does the chatbot handle questions it cannot answer?

Accepted Answer

Our AI chatbots are designed with intelligent escalation protocols. When they encounter complex questions or situations requiring human judgment, they seamlessly hand off to your Matthews team via email, Slack, or your preferred channel—along with full conversation context.

Question 5

Which platforms can the chatbot be deployed on?

Accepted Answer

We deploy chatbots across multiple platforms including your website, Facebook Messenger, Instagram DM, WhatsApp, SMS, and Slack. Most Matthews businesses start with website chat and expand to other channels as they see results.

Question 6

How quickly can I get an AI chatbot for my Matthews business?

Accepted Answer

Standard AI chatbots are typically ready within 1-2 weeks. This includes setup, training on your business content, integration with your website, and testing. More complex implementations with multiple integrations may take 3-4 weeks.

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